Returns Policy
1. Detailed description of goods and/or services
Livance Distributors (PTY) Ltd is a business in the Airconditioning and Retail industry that sells online.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of e-mail/telephonic confirmation by the installing dealer using your generated order number as a reference. Standard delivery takes place 1-4 working days from date of payment.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Livance Distributors (PTY) Ltd is subject to availability. In cases of unavailability, Livance Distributors (PTY) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
If, for whatever reason, you do not have access to your purchase's Serial Number or Model Code, please fill in our Refund Request Form and we'll get back to you as soon as possible.
5. Customer Privacy policy
Livance Distributors (PTY) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards into the Livance Distributors (PTY) Ltd bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Livance Distributors (PTY) Ltd via Payfast who are the approved payment gateway for all South African Acquiring Banks. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
9. Responsibility
Livance Distributors (PTY) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of South Africa and Livance Distributors (PTY) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit G, Kimbult Industrial Park, 9 Zeiss Road Laser Park, Honeydew, Johannesburg, 2040
11. Variation
Livance Distributors (PTY) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
This website is run by Livance Distributors (PTY) Ltd (private company) based in South Africa trading as Livance Distributors (PTY) Ltd and with registration number 2005/034824/07 and C Fowlds, GAG Takis, N Moriarty, B Lemos (Directors).
13. Livance Online contact details
Email: sales@livanceonline.co.za
