Midea Online is the official e-commerce platform of Midea South Africa, a trusted leader in home appliances and air conditioning solutions. Our online store provides customers with a seamless shopping experience, offering a wide range of #WorldClass products designed to enhance your home and lifestyle.

At Midea Online, we believe in innovation, efficiency, and convenience. Our extensive product range includes everything from energy-efficient refrigerators and advanced cooking appliances to reliable air conditioners and home comfort solutions. Each product is crafted with the latest technology, ensuring exceptional performance and reliability.

In addition to offering top-tier appliances, Midea Online is committed to providing excellent customer service through our fulfilment team. Our user-friendly website makes it easy to browse and purchase products, while our knowledgeable team is ready to assist with any questions or concerns.

Shopping with Midea Online means choosing quality, innovation, and a brighter future for all. Explore our offerings today and discover how Midea can elevate your home.

Midea, Make Yourself at Home.

Standard delivery takes between 1-4 working days dependant on the area you live in, between 8:00am-5:00pm. In the case of aircons, delivery will be done by an installation company authorised by Midea Online. We will communicate the details of the installer who will be delivering the unit to you.

If any changes are needed once an order has been placed, please phone us at (011) 794-5537 or email us at sales@mideasouthafrica.com. We promise we will do our very best to accommodate you with any request you might have.

Room size is dependent on the square meterage of the space. You can determine the size of your unit by multiplying the length x width of the room, then multiply this figure by roughly 600 Btu’s per m2. Each size unit on the website specifies the square meterage of the space it caters for.

E.g. A room size of 20m2 (5m across by 4 meters wide) will require a 12000btu size aircon. A room size of 40m2 (10m across by 4m wide) will require a 24000btu size aircon and so on.

All payments go through PayGate and have various options such as credit card, debit card, EFT etc.

Our website never closes – you are free to purchase 24 hours a day, 365 days a year. Our Client Concierge team are available via email and will respond within 24 hours during working hours.

Our courier partner will call ahead of delivery to confirm date and time of delivery best suited to you. You can also call or mail us should you wish to enquire about the status of your delivery.

If you no longer want to receive the order you can log a cancellation via email, this needs to be done on the same day that your order is placed before the order goes out for delivery the following day. If you wish to log a return, you can do so by email on receiving your parcel. The item will then be collected from you free of charge, and a refund (or exchange, if requested) actioned once the items are returned to our warehouse.

We don’t do phone or face to face orders. You can only order/purchase online but are more than welcome to call our Client Concierge team to assist with any queries or questions regarding any of our products or services.

1. Faulty products:

A refund or exchange will be arranged in the case of a faulty product at no charge, provided:

• it is undamaged and unused
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
• it is not missing any accessories or parts;
• you log a return on the Website contact us page or email us within 7 days of delivery to you; and
• it has not been installed in the case of aircon units. If the unit has been installed standard warranty and procedures will apply.

Once we have inspected the product and validated your return, we will refund you with the purchase price of the product within 8 days of the return. Please bear in mind that refunds can take 5 – 10 working days to reflect in your account depending on the banking institution you make use of. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

2. Unwanted products:

In the case of unwanted products, you can return the item to us provided:

• it is undamaged and unused, with the original labels and stickers still attached;
• it is not missing any accessories or parts;
• you log a return on the Website contact us page or email us within 7 days of delivery to you
• aircon and heat pump products that have been installed are not eligible for return, and standard warranty and procedures will apply

For unwanted products there will be a collection charge of 5% on total purchase price for transportation fees which will be deducted from the amount refunded to you.

• Log your exchange/refund request via email
• Prepare the return parcel and pack the product in its original packaging
• Collection will be arranged through our courier partner at a time suitable to you
• In the case of aircons, collection will be through the dealer/installation company authorised by Midea Online that delivered the unit to you and he/she will arrange to collect the unit back from you.

Each size unit on the website specifies the room size it caters for. You can calculate the square meterage of your room by multiplying the length x width. If your installer who delivers the unit determines the size of unit is too small for the application for which you intend to use it he will recommend that you exchange it for a bigger sized unit. He will then take the unit back and return it with a bigger size, or you can return the unit to Midea Online via the installer for a full refund by Midea Online provided your unit is in line with requirements listed as per return stipulations)